Smart Ticketing

A region-wide move to smart ticketing can ensure we are putting the passenger first. The technology needed to make it a reality is already transforming the way people pay for and gain access to public transport.

Midlands Connect is working with the DfT, local authorities and transport operators to allow people in the Midlands to use contactless travelcards, bank cards, mobile phones and other smart devices to travel seamlessly and affordably across the region, regardless of the different modes of transport and operators they may choose.

In late 2017, Midlands Connect commissioned a study to understand how Account Based Ticketing (ABT) solutions can be developed in the Midlands. This work has created an opportunity to develop a ‘Regional Broker System’ across multiple areas and operators, allowing the travelling public to use their existing bank cards (cEMV) or smartcards (ITSO) to travel almost anywhere in the region.

Customers will ultimately be able to pay a single, best-value, capped fare, which is then automatically charged to the account they have chosen.

£80 million

Government programme to introduce smart ticketing in England and Wales

Working closely with partners including the West Midlands Combined Authority, Nottingham City Council and Robinhood Operators Group, Midlands Connect is developing a technical and functional design for an ABT solution for cEMV and ITSO. This exercise is due to be completed in summer 2018.

A strategic outline business case for smart ticketing and the regional broker system is also being developed for submission to DfT later in 2018.

The extra flexibility and ease of smart ticketing, combined with the potential for the automatic charging of the most suitable fare for a particular journey, creates an attractive, efficient and beneficial alternative to people’s existing travel habits.

This could also have a huge influence on the number of journeys made by existing users of public transport, as well as attracting new users from other modes of transport.


Robin Hood smartcards registered in Greater Nottingham

40 million

Swift smartcard journeys made in the West Midlands in 2017/18

“Our active role in Midlands Connect allows us to contribute to large-scale projects we would be unable to take on as an individual highways and transport authority. Smart ticketing is a good example… and we look forward to seeing this piloted soon.”

Cllr Simon Spencer, Cabinet Member for Highways Transport and Infrastructure,
Derbyshire County Council

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